Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please contact us via email: support@jlvextension.com . Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

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  Public Ticket Activity

Mex Public Ticket #852965   Updated 4 days ago   12   Martial | Clean Company Joomla Template Most recent comment from Mex: You mean, that this resize issue is no bug? take a look at this site: www.enviracloud.eu and do the same: no Troubles with resize, clean responsive template! Olivier bug   Updated 5 days ago   2   ProBusiness | Multi-Purpose Joomla Template Most recent comment from Stephen: Duplicate https://cmslab.ticksy.com/ticket/869305 Paulo Morais Car Service template - works not well   Updated 5 days ago   11   Car Service | Mechanic Auto Joomla Template Most recent comment from Paulo Morais: Hi,  Ok! I understand.... Thank you Regards, Paulo Morais Triton Not showing correctly positions background colors   Updated 1 week ago   4   Car Service | Mechanic Auto Joomla Template Most recent comment from Stephen: Hi, Sorry about delay. #1 I think need only use default menu of template. It include dropdown and mega menu. it would be more suitable for your site. At the same time it is also the source ... Kathy ​Content does not allow for any formatting.   Updated 1 week ago   2 General Most recent comment from Stephen: Hi, You can go to administrator page ---> System ---> Global Configuration ---> Default Editor Choose: Editor - TinyMCE SAVE Then check again. Thanks! Mahesh salgaonkar Gmap.JS is not available in template the folder   Updated 1 week ago   14   ProBusiness | Multi-Purpose Joomla Template Most recent comment from Stephen: Download this attach and install via Extensions Manager. http://prntscr.com/c7qakf http://prntscr.com/c7qaoq We will delete this gmap addon override in next version. You will don't see gmap ... Mahesh salgaonkar Search destination page is misleading search criteria   Updated 1 week ago   4   ProBusiness | Multi-Purpose Joomla Template Most recent comment from Stephen: Hi, Check some tutorial ... Mex Bug Probusiness Joomla   Updated 2 weeks ago   5 General Most recent comment from Stephen: Hi, This problem has been fixed. You can wait some days, Envato still reviewing it before accepted it. Thanks! Paulo Morais Car Service | Auto Mechanic Joomla Template - worked not well   Updated 2 weeks ago   2   Car Service | Mechanic Auto Joomla Template Most recent comment from Stephen: Hi, Check solution below: Please upload 2 files below to ... Isabel SP Page Builder Built in Templates   Updated 2 weeks ago   2   ProBusiness | Multi-Purpose Joomla Template Most recent comment from Stephen: Hi, You can go to administrator page ---> SP Page Builder ---> Pages  Click your page that you want to edit. And edit all content of your page here. Thanks! Andre Gariepy page builder problems   Updated 2 weeks ago   2   Apart-Villa | Single Property Real Estate Joomla Template Most recent comment from Stephen: Hi, Please update SP Page Builder to latest version, delete browser cache then check again. If still error, try other browser ex: Google Chrome If still error, let me know. Thanks!  Matt Icon File Storage   Updated 2 weeks ago   2   ProBusiness | Multi-Purpose Joomla Template Most recent comment from Stephen: Hi, Icons font in this folder: root/templates/probusiness/fonts If you want to see full list icon, you can see ... Andre Gariepy Kickstart package internal server errof   Updated 2 weeks ago   15   Apart-Villa | Single Property Real Estate Joomla Template Most recent comment from Stephen: Thank you! If you need help again, please submit a new ticket. Henrik Megamenu   Updated 2 weeks ago   10   ProBusiness | Multi-Purpose Joomla Template Most recent comment from Stephen: Now login ok. If you want display a mega menu on front-end you need put it in mainmenu. Just check your mainmenu, item "Documents and Downloads" does not any sub item. Please create it, after ... Kostas hexagon icons not showing   Updated 3 weeks ago   8   Car Service | Mechanic Auto Joomla Template Most recent comment from Stephen: @Kostas: Can you send me your website address to check? Thanks!
https://cmslab.ticksy.com/